Reset your password and set up MFA
Updated
Reset a forgotten password, unlock your account, and add an authenticator app for sensitive actions.
On this page
Reset your password
- On the sign-in page, select Forgot password?
- Enter the email address on your account and select Send the reset link.
- Open the link in the email Arrota sends you.
- Choose a new password you have not used on Arrota before. The requirements appear as you type.
- Confirm it and select Reset the password.
You can sign in with the new password straight away. Resetting your password also clears a locked account. If the link has expired, request a new one from the sign-in page.
If your account is locked
Arrota locks an account after three incorrect password attempts. To unlock it, select Unlock account via email on the sign-in page and follow the link in the email, or reset your password.
Set up an authenticator (MFA)
Arrota asks for a six-digit code from an authenticator app before sensitive account actions, such as deleting your account. If you have not set one up, Arrota prompts you when you start one of those actions.
- Scan the QR code with your authenticator app. If you cannot scan it, enter the setup key instead.
- Enter the six-digit code the app shows.
- Select Verify and continue.
Arrota does not issue recovery codes. Keep your authenticator app on a device you control, and keep it backed up.
Check where you are signed in
In your Vault Settings, Active sessions lists everywhere your account is signed in. If you see a session you do not recognise, select Sign out everywhere else, which keeps your current session, and then reset your password.
Report a security issue
If you think someone else has used your account, or you have found a security problem in Arrota, use the dedicated security route. Security reports are kept separate from support and sales.