Help for organisations

Issue records, keep them accurate after issuance, answer verification requests and manage your team.

Most relevant topics

• Issuing & managing recordsIssue, correct and manage records throughout their lifecycle.
• Organisation & team settingsManage your organisation, team access, security and workspace settings.
• VerificationUnderstand public verification, verification requests and authorisation.
• Account & securityManage account access, authentication and security.

Articles for this role

• Create and secure your accountGetting startedDuring the private beta, Arrota accounts are created by invitation. Here is how to create yours and keep it secure.
• How Arrota records workGetting startedFollow a record from the moment an organisation issues it to the moments it is kept, shared and checked.
• Understanding source, evidence, status and historyGetting startedWhat each trust label and record status in Arrota means, and what it does not mean.
• What is Arrota?Getting startedArrota connects the organisations that issue records, the people those records belong to, and the parties who need to check them later.
• How formal verification worksVerificationA verifier submits claims, the record holder authorises the check, and Arrota returns a result for each claim, never the record's stored values.
• What happens when a record is revoked or superseded?VerificationHow withdrawn and replaced records are handled for holders, public checks and formal verification, and why their history is kept.
• Verify a public credentialVerificationCheck a certificate, badge or training record without an Arrota account, using its link, record ID or QR code.
• Bulk issuanceIssuing & managing recordsIssue records to many recipients at once from a spreadsheet or a batch of uploaded documents, including historical records.
• Correct a recordIssuing & managing recordsHow individuals flag a wrong fact, and how organisations correct, replace or remove a record without rewriting its history.
• Issue a recordIssuing & managing recordsCreate a record from a certificate template, or upload finished documents, and deliver it to each recipient's Vault.
• Invite team members and manage rolesOrganisation & team settingsAdd colleagues to your organisation's workspace and give each the access they need.
• What AI Checked meansUploads, AI & document processingAI Checked means Arrota read your document and matched your name. It is a useful check, but it is not confirmation by the organisation that issued it.
• Reset your password and set up MFAAccount & securityReset a forgotten password, unlock your account, and add an authenticator app for sensitive actions.

Also see: Help for individuals · Help for verifiers